I help business owners run things behind the scenes to both manage and grow their businesses.
Bringing over 10 years experience working across various sectors in roles including business operations, project management, delivery & implementation, client relations, customer experience, team training & development, events, marketing and PR, I’ll work closely with you, get to know you and your business inside out to play the role(s) of Operations Manager, Business Manager, Project Manager, and Advisor to help you to start or scale your business.
I can also support you on day-to-day operations as you launch new services to free your headspace up, enabling you to focus on the growth of your business and bringing in many more happy clients!
How do I do all of this?
WORK-FLOW DESIGN AND IMPLEMENTATION
You need your business to run like a well-oiled machine. Whatever you (or your team) work on everyday, I will review your existing ways of working (day to day operations) with you to work out together where we can streamline, automate or delegate. We will design a new improved way of working in all areas of your business that you wish to review, and we’ll work together to deliver improved business processes to free up your time to focus on higher-level, strategic business growth activities.
OVERSEEING DAY TO DAY OPERATIONS
Following our review, redesign and delivery of your business processes, I can help you to oversee and manage the day to day running of your business in the following areas amongst many others depending on your business needs:
- On-boarding new clients, new partners, new team members.
- Managing your teams and external partners or suppliers.
- Client Relations and Customer Experience.
- Creating internal guidelines, business documents and templates
- Ensuring governance & compliance.
- Tracking and measuring business performance.
- Holding you and the team accountable to ensure delivery of agreed business goals and milestones.
- Regular progress reviews to ensure business growth is on track in line with agreed goals and values.
- Resourcing / sourcing new team members, third party partners, suppliers, collaborators
PROJECT DELIVERY AND NEW LAUNCHES
You’re juggling multiple ideas that you want to turn into a reality. You have multiple new projects and launches planned for this year. You don’t have to do it alone! I can help you organise your ideas into cleary mapped out projects to deliver your business goals, products and services. I can help you to:
- Take your big ideas, projects & plans and break them down into smaller actionable chunks and milestones.
- Prioritise what needs to happen when – and making sure it all happens!
- Ensure everything is in line with your long-term visions and key goals.
BUSINESS STRATEGY AND TRANSFORMATION
Perhaps you’re at a stage where you need to work out where to take the business next, how to grow your team or what directions would work best for you, your team and your business. Based on your business needs and requirements, I will work together with you to build the right toolkit for you and your business across the following areas.
- Organisational mapping & strategy to scale your business
- Design & implementation of the right processes and business practices
- Setting quarterly overall business goals and tracking progress
- Strategic planning for business growth
Processes and planning are my cup of tea. I’m a logistics geek at heart who loves learning
all about how things work and then figuring out the best methods to get the best results.